Publications providing information about inclusive communication
Here we have put together a list of publications which may be helpful in providing further information when planning your inclusive communication strategy.
Principles of Inclusive Communication: An information and self-assessment tool for public authorities
The principles of inclusive communication and linked performance indicators contained in this document have been produced to help public authorities make their communication more inclusive, and to help deliver effective, well organised and equally accessible services that provide value for money.
Commission on the Future Delivery of Public Services
Report on the Future Delivery of Public Services by the Commission chaired by Dr Campbell Christie. Published on 29 June 2011.
Scottish National Standards for Information and Advice Providers – A Quality Assurance Framework 2009
This publication builds upon the National Standards produced by HomePoint in 1995 and revised and re-issued in 2000 and 2006. It is in three sections: Section 1 contains the National Standards; Section 2 contains the Competences for Advisers and agencies in which they work; Section 3 contains the Good Practice Guidance. Contact the Scottish Government for a self-assessment checklist.
Since the original Standards were published there have been considerable developments in the advice world and these are reflected in this new edition which covers housing money and welfare rights related advice. These Standards have been tested in practice with services providing debt counselling, as well as advice on money, housing, income maximisation and welfare rights/benefits.
A Brief Guide to Making Your Information Accessible
A Brief Guide to Making Your Information Accessible looks at what areas you need to think about to ensure the information you provide is as accessible as possible. It includes links to factsheets and further advice.
Am I Making Myself Clear?
We all want and need information, but people with a learning disability face extra challenges in getting the information they need. Changing the way we write and present information can make it easier for everyone to understand. Am I making myself clear provides a useful introduction to accessible writing.