Our Aims
The Inclusive Communication in Scotland Project had a range of outcomes, described below:
Aim
To work to remove barriers faced by people with communication support needs who need to access public services and who want to be active and productive citizens.
Project
Outcome 1: Build capacity of people who use services and service providers
Work to encourage meaningful participation in national and local decision-making processes by increasing the capacity of people with communication support needs and the public service providers wishing to engage with them.
People with communication support needs will be –
- Involved
- Confident
- Participating
- Made welcome
- Supported
- Informed
The public will be informed about the –
- Principles
- Activities of public services
- How and why changes are needed
Public service providers will –
- Recognise the barriers
- Be supported
- Make changes
Outcome 2: Establish understanding of Inclusive Communication links to Performance Management and tangible organisational development
Increase the understanding of the Principles of Inclusive Communication (a document to be launched shortly by the Scottish Government Equalities Unit) among public bodies and contribute to improved performance on inclusive communication in public service delivery (working with Improvement Service Scotland, and through the Public Service Improvement Framework (PSIF)).
People who participate at the 3 regional seminars will –
- Be informed about the principles
- Be inspired and supported to adopt them
- Know what changes they need to make locally
- Find ‘champions’ and ‘allies’
- Make the changes
Outcome 3: Identify barriers to organisational development
Increase understanding and build evidence of the barriers, challenges and remaining gaps that prevent public services from delivering services that meet the needs of people with communication support needs.
From the seminars and talking to lots of people we will get -
- Information
- Ideas
- Suggestions
- We will find some things that affect many people with communication support needs
- We will find some things that affect a few people
- People will tell us about feeling included and how that happens
- People will tell us about feeling not included and what that feels like
We will put this information into a report using –
- Pictures
- Symbols
- Words
This report will be shared and used to –
- support people and organisations to make the changes that everyone says they want
Outcome 4: Develop strategic ownership and make recommendations for future organisational development
To further increase strategic ownership of inclusive communication at national, local government and public services agency levels and make recommendations to the Scottish Government, Local Government and public service agencies on longer term activities that will improve performance on inclusive communication for people with communication support needs.
People with communication support needs will be facilitated to organise and run the national conference in March 2012
People who attend will –
- Learn
- Listen
- Name their goals
- Know their barriers
- Find their motivators
- Overcome their barriers
- Support each other
- Make action plans
- Commit to taking action
